Francis I by Reed and Barton Sterling Silver Casserole Spoon HHWS Custom 11 1/4"
Custom made pieces are made from an original piece in your pattern that are not otherwise available or difficult to find on the market, especially in discontinued patterns. Hollow handle items are made from an original handle in your pattern with a new stainless implement. Then the piece is hand-finished by a highly skilled silversmith in the USA. All custom orders are made-to-order and usually ship within 5-7 business days. Now that many sterling patterns have been discontinued, custom pieces have become a staple in the sterling silver industry and are widely offered by mainstream sterling flatware dealers.
Why isn't a Hollow Handle piece marked/stamped in any way? Is it sterling?
Yes, the hollow handle is sterling and a genuine handle in your pattern, even though it is not usually stamped. Hollow handle items were usually not stamped due to their hollow construction. All of our hollow handle pieces are thoroughly inspected and tested prior to shipping and are guaranteed sterling.
About Us
Family Owned & Operated
We have been a family owned and operated sterling silver & fine jewelry business for over 50 years and we have been selling for over 10 years. Customer service is the foundation of all that we do. Our business is based on old fashioned values - honesty and integrity, and all of our items are backed by our money back guarantee. We sincerely appreciate the opportunity to earn your business.
Personal Service
A variety of services is just a moment away. Whether you desire assistance with a silver or jewelry purchase, choosing a gift for a loved one, identifying a pattern, or even selling your silver - we hope to be your trusted source.Enjoy your visit!
Payment
Payment is due within 3 days of purchase. We accept payment by: Paypal and all major credit cards.
Shipping
SHIPPING
We take great care packaging every item to ensure safe shipment to you. Shipping is free in the Continental US. Once your order has been processed and we have received cleared payment, your item will be dispatched as soon as possible.
DOMESTIC SHIPPING:Domestic shipping is FREE on most items over $39 (see the listing for details). Free shipping does not include insurance. Contact us prior to making payment if you would like us to provide you with an insurance quote.
Signature is required on all orders over $750.
INTERNATIONAL ORDERS: It is our pleasure to work daily with clients around the globe.
We ship international orders through's Global Shipping program.
Customs: Each International order will be declared for the full value.
Terms & Sales Tax
TERMS & CONDITIONS
We guarantee that the goods are as described in the above listing. We pride ourselves on our customer service. In the rare event that you have a problem with your item please contact us and we will be happy to help.
International Buyers: Import duties, taxes, and shipping charges are the buyer's responsibility.
US SALES TAX:
The United States Supreme Court's recent ruling in South Dakota vs. Wayfair subjects most remote and online retail purchases to sales tax. Due to these new sales tax laws for online purchases, we are required to collect sales tax on orders to most states.PLEASE NOTE NOW IS REQUIRED TO CHARGE SALES TAX FOR MOST STATES.
If you have a sales tax exemption or resale certificate, this must be registered and approved by the marketplace. We are unable to remove sales tax for orders where the marketplace collects and remits the tax. In this case, buyers must apply for sales tax exemption directly with prior to making purchase.In a rare instance of a typographical error on price or in a description, we reserve the right to cancel and refund your order. Similarly, if an item is not available due to a stock discrepancy, we will refund your order.
Any item returned or unclaimed after our stated return policy will incur a 30% restocking fee.
Returns
Please see the details in the listing for information on our return policy. You can feel confident that what you purchase is backed up by our guarantee and your complete satisfaction is our goal. Please contact us before leaving feedback and we will work with you to resolve any issues.
How do I return my product?
Please contact us through messages or's automated returns system.