Buyer paid for item and I no longer have it in stock. How do I cancel sale and issue refund? Thanks for any help.
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ifuwantit_hereitis Reputation: 14 See ifuwantit_hereitis' booth |
OK I found this………If the paid transaction originates from the current sales month…
Go to your My Bonanza > Fees Owed page and click on the link titled “See Activity Since Last Bill” so you can view your current month bill. From that page, click on the link titled, “Request a refund for a transaction on this bill” and follow the prompts to request a refund. We will process those as quickly as possible for you (usually within 48 hours).
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ifuwantit_hereitis Reputation: 14 See ifuwantit_hereitis' booth |
See Here Regarding Canceling a [URL removed]
[URL removed]
I Hope This Helps!
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divinefabricsnmore Reputation: 388 See divinefabricsnmore's booth |
2 Comments
To cancel the sale…
Send message to buyer, either through bonanza or paypal (you should have the email from paypal)…(or other payment forms…ie Checkout By Amazon or Credit Card)…that you are cancelling the sale…
Issue refund from their payment source (PP, CBA or CC)
In PP click transaction, click on Issue a Refund link (essentially same with CBA, but if you use the credit card option, you will have to do it from your My Booth Payment Account)
Once refund is issued, request refund of fees from bonanza with as mentioned above refund transaction #
This will refund your fees while also cancelling the sale here…
After which time you can either “hide” invoice or keep it visible for your records…
Cancelling sales are your responsibility as is requesting fee refund and informing bonanza…they do not do it for you
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ccmom Reputation: 12648 See ccmom's booth |
1 Comment
Agree 100%. Then when I go to issue a refund on the “Correct” order, the site [URL removed] "No refund information is available for this offer. Select another offer or complete the refund request form below. I did select the correct item, and now they will not permit us to request a refund on fee’s? Really? eBay alternative? I doubt it. Now Bonanza forces you to use their shipping service.
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Tolzer Reputation: 17 See Tolzer's booth |
Issue the buyer a refund with an explanation, get the transaction # from paypal of the refund (if that is how they paid) do the “request a refund of seller fee’s” bonanza will want the transaction # of the refund., send it to bonanza or whatever is requested on that page.
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misskeech Reputation: 1958 See misskeech's booth |
1 Comment
Why is the process of refunding a customer on this platform so complex?
I can’t believe I have to go for so many process just to cancel an order and refund the customer.
Unbelievable!!!!??
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GraferDistinctDecor Reputation: 12 See GraferDistinctDecor's booth |
1 Comment
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2 Comments